Help / FAQs

I can't use the download feature anywhere on this website.

The minimum browser requirement for this website is Microsoft Internet Explorer v5.0. Visit the Microsoft website to download a free browser upgrade. If you have JavaScript turned off, you must turn it back on in order to use the download feature. If your browser meets the minimum requirements, and JavaScript is turned "ON", but you are still unable to download files, please send an e-mail.

What is the Pantone Matching System number for your signature color yellow?
The color we use is Pantone Matching System number 116C yellow (PMS 116C).

When and how can the PMS 5535C Green color be used?
Business Cards ONLY.

Can I download financial advisor photos from this site?
No. Please contact the Edward Jones branch office you are working with to obtain necessary photos or photo files.

I don't have your brand font. Is there a substitute?
If you are a newspaper or local typesetter producing something for an individual financial advisor, you may substitute Arial for Gotham. If you are a designer creating something for firmwide use, you must purchase the font.

What fonts do you use for the logo?
The logo and tagline is a combination of fonts as well as added strokes to make it unique. Do not try to recreate the logo. You may download a logo from this site.

How can I download a PDF file?
Click on the link and save the document in Adobe Acrobat.

What is a ZIP file?
A ZIP file is a single compressed file that may contain one or more files of various file formats. Files are compressed to decrease download time and eliminate the need to download multiple files.

How do I open a ZIP file?
To decompress (unZIP) a ZIP file, you need a ZIP utility. Recommended utilities are PKZip (for DOS), WinZip (for Windows) and StuffIt (for Macintosh). If you have one of these utilities already installed on your computer, you can simply open the ZIP file. The ZIP utility will decompress the ZIP file and allow you to extract the contents.

How do I get a ZIP utility program?
If you do not have a ZIP utility installed on your computer, you can download a ZIP utility from the links below. You will leave the Edward Jones Graphics website upon your selection.

How can I open the logo I downloaded on my Macintosh?
To open the logo, you must have either Adobe Illustrator or Adobe Photoshop on your Macintosh. Launch either application first, then open the logo using that application.

If you did not find the answer to your question in this document, please send an e-mail.